Job Title: Migration Agent Assistant About the business We are a company with reputation for unsurpassed customer service standards. Our Mission, Vision and Values are devoted to making every customer experience exceptional and focused on efficiency, quality and people. The Position: Part-time (20-21 hours/week) with potential progression to full-time Mostly work from home (team collaboration via Google Meet) 1-2 days per week at St Kilda office The Main Duties/Responsibilities: Working closely with, and providing overall administrative support to, our registered migration agents Shadowing experienced migration agents and helping them review migration-related applications Providing customer service to existing customers (including: answering basic inquiries, requesting documents etc.) and prospective customers (e.g. helping them book in consultations) Preparing documents (e.g. document checklists, visa application forms, submission letters etc.) Client case management (e.g. managing case notes and timelines) Benefits and perks Flexible work hours that work around your lifestyle and commitments Warm, supportive team with positive attitude Lots of 1:1 and group training with experienced migration agents to deepen your knowledge and to put it into practice Fast-growing company where there is a lot of room for career growth and advancement Qualifications, skills and experience Essential: Currently studying, or have recently completed, a Graduate Diploma in Migration Law. Those progressing towards admission into unrestricted legal practice also welcome to apply Fluent English (IELTS 7.0 in each band) Australian PR or Citizen Essential Personal Traits: Positive attitude Professionalism Good people skills and enjoys working with other people Customer service experience High attention to detail and accuracy Ability to follow processes Adaptability to changing priorities and new way of doing things To Apply: For your application to be considered, please email the following to : CV, cover letter We will be contacting all suitable candidates to arrange a video interview.