Manager Data Enablement Data.NSW | Data Analytics Centre Lead engagement and consultation to build capability and drive open data release Partner with customers and stakeholders to support data management and analytics practices Ongoing permanent role – Grade 11/12 based at Sydney Haymarket About the team and role The Data Analytics Centre ( DAC ) exists to lead a whole-of-government approach to data analytics, to tackle some of the State’s most difficult policy challenges. Using data analytics, managed analytics (powered by the DAC’s Advanced Analytics Services ), the DAC works to connect data, people and insights to build world-class capabilities in whole-of-government data analytics to improve health and well-being, safety, social, economic and environmental outcomes for the citizens of NSW. As the Manager Data Enablement you will lead a small team to provide expert advice and technical leadership in both data management and analytics practice to ensure the effective application of innovative, best practice methodologies and standards to achieve business outcomes and strategic goals for NSW Citizens. You will also drive the states open data program to support government transparency and innovation through operation of the open data platform and stakeholder engagement . Some of your key accountabilities will include: Partner with customers and stakeholders to support data projects and build capability in the design, build and maintenance of data management and analytics practices. Oversee the operation of the open data platform, including user and content management, governance, technical support and vendor management to ensure the platform is managed in accordance with relevant departmental policies and information governance structures and to support alignment with business requirements and strategic objectives. Lead engagement and consultation with government agencies and the community to build capability and drive open data release, use and data sharing, including through social media, blogs, data stories and events and by providing user education and support. Identify and manage the design, development, and evaluation of enhancements to the open data platform to ensure optimal functionality and user experience and improve service delivery outcomes Monitor systems, identify risk and emerging issues and recommend solutions to address and mitigate risks and ensure compliance with data, information and security management requirements Key Skills and Experience to be successful Exceptional stakeholder and relationship management skills with a proven ability to work across multiple tasks and a desire to build strong partnerships Current knowledge of data management and analytics practises and related technology Satisfactory Criminal record check Working with Children check Why Department of Customer Service The Department of Customer Service (DCS) is a central agency of Government, comprised of agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government. We are committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes. Take a look at the Department of Customer Service website at https://www.linkedin.com/company/nswcustomerservice/about/ to learn more about us: In addition, see why you should work for NSW at http://iworkfor.nsw.gov.au/why-work-for-nsw How to Apply Department of Customer Service is a diverse organisation that values excellence in service, integrity, accountability and trust. We look forward to building an even more diverse organisation and encourage applications from Aboriginal and T orres Strait Islanders people, people from diverse cultural backgrounds and people with disability. To apply for this role please apply online via www.iworkfor.nsw.gov.au [direct applications will not be accepted via email] Your application should include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed . A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months Working at Department of Customer Service The Department of Customer Service is a great place to work Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. Salary Grade 11/12, with the base salary for this role starting at $128,473 base plus superannuation Click Here to access the Role Description . For enquires relating to recruitment please contact Ward Young via ward.young1customerservice.nsw.gov.au. Closing Date: 16 th February 9:59 am The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.